Why Does It Take So Long to Get a Decision?

Initial (First stage) and Reconsideration (Second stage)

Understanding why the SSA process is so lengthy can be difficult. We can feel like SSA expects us to stick to strict deadlines and get paperwork in timely, but it seems like they have no such restrictions. They can take as long as they please, and we have nothing we can do about it. 

However, it can help us to understand this long process if we look at what the SSA employees are actually charged with doing at the first two levels of the process.

The first big area of concern after the SSA application is filed is called “attestation.” Attestation is the certification of a legal document by a “wet” or ink signature. This is a process in which SSA has to get verbal or written confirmation that the signatures on your documents are yours. Attestation is both to protect against fraud and to allow us to proceed with electronic documents from that point on. Attestation does, however, add extra weeks or months to the process because nothing can move forward until this has been completed.

When we file an application, we notify SSA of all your medical sources and treatment in great detail. SSA is then responsible for getting all this information into your file. Some medical sources are very difficult to work with and cause delays in sending the requested information.

We are also required to produce two crucial documents for SSA to include in your file.  These documents are the Work History Report (SSA 3369) and the Function Report (SSA 3373). In particular, the Function Report can take a great deal of time to complete because it digs into the specifics of your daily activities and limitations. For example, if you have carpal tunnel syndrome or neuropathy in your hands, you likely have difficulty with things like drinking coffee or washing dishes. These difficulties illustrate to SSA how your impairments affect your ability to perform normal activities, and thus to perform work.

So, while the Function Report does take time to complete, it is necessary and important for the decision. Generally, we can simply update the Function Report when it is requested by SSA at the second Reconsideration stage.